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Children's Services Integrated Front Door

Children's Services Integrated Front Door is Now Live

The new Integrated Front Door went live on the 1st October 2018.

The new Integrated Front Door brings together the Central Duty Team and Early Help Triage Team into a single integrated team that has been established to seek to ensure that we send service requests to the appropriate destination and get this right first time for the majority of families.

The Integrated Front Door  is responsible for dealing with all Request for Support at an Intensive Level and above (Levels 3 and 4).

The old Inter-Agency Referral Form (IAR) and Early Help Notification (EHN) have been replaced by a single Request for Support Form.  To view the new Request for Support Form and accompanying guidance please click here.

The decision making around the most suitable services to meet the needs of children who are referred on a Request for Support will take place within the Front Door going forward.

Support Level Guidance (previously the Threshold Document) have been developed to assist partner agencies when considering where children and young people sit within the continuum of need.  The guidance is accessible online and comes with an accompanying Support Level Guidance summary page.  This is a double-sided sheet that is colour coded for ease of use and can be easily downloaded.

To view the Support Level Guidance and Support Level Guidance summary page please click here.

Contact Details

The telephone number for the Integrated Front Door is 03000 41 11 11.  The old Central Duty Team ad Early Help Triage email addresses will no longer be in use.

The telephone number for the Out of Hours Services has not changed.  The Out of Hours Services can be contacted on 03000 41 91 91.