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Universal Support - Level 1

Universal services are provided to or are routinely available to all children and families. These services are accessed in the local community and delivered by partners including schools, GPs, hospitals, community health services, children’s centres, youth hubs, police, fire service and voluntary and community groups.

Below are examples of the indicators that suggest a child would be in level 1.

Children and Young People

  • Physically healthy with development checks up to date
  • Has an adequate and nutritious diet, regular dental and optical checks
  • Attendance at school/college/training above 90%
  • No concerns about home/school link
  • Able to discriminate between ‘safe’ and ‘unsafe’
  • Has a good understanding of right and wrong
  • No concerns about child’s mental health
  • No barriers to learning and no concerns about child’s cognitive development
  • No concerns about child’s behaviours
  • Child has a positive sense of self with no concerns about forming relationships
  • No concerns about attitude to drugs or alcohol
  • No concerns about child’s use of technology

Family and Environment

  • Stable and affectionate relationships with care givers
  • Living in adequate housing in a safe and secure environment
  • Good relationships between siblings
  • Positive relationships with peers
  • Positive sense of self and own skills or abilities
  • Child or young person has age appropriate responses in emotions and functions
  • Child has developed good early attachments
  • Child or young person is able to understand right from wrong and act appropriately
  • Child has access to positive activities

Support and Next Steps

To support for a child or family at level 1:

  • Discuss any concerns with the family and agree what action is needed. This may be that your service is able to provide some extra support or it may be that you can signpost the family to another agency.
  • If the family are requesting support, discuss support required, and if you can access these resources:
    • If you can't access these resources, find out where they can be accessed locally
    • Get the family's agreement to engage with support services.
  • Use all your inhouse resources before considering involving another agency.
  • Check online for other services you can contact locally for support.
  • Next steps will depend on the support required. Firstly speak to the family about which professionals or services are already involved with the children and family. Consider GP or health visitor, nursery, school or other education, church, local charity or voluntary or community group.

If you think the child needs additional support read about level 2 - additional support.